Last updated: 12 November 2026 · A Property Agency ("we") at apropertyagency.com

Who this applies to

This policy covers the A Property Agency website and the official Android app (package com.apropertyagency.app). The service is for users aged 18 and above.

What we collect

Account data: your name, email address, mobile number, username (@username), city, registration country, wallet currency, and a securely hashed password (we never store plain passwords). Listing data: titles, descriptions, prices, BHK, area, sale or rent, furnishings, owner or agent, city, photos you upload, and your replies or offers. Chat and group messages you send on the service. Technical data needed to run the service (session and login cookies, approximate device and browser type, and, in the Android app, a notification token if you allow notifications).

Location

You choose a city for your account and listings. If you grant location permission in the browser or Android app, we may use your device location only to help pick or suggest a city and show nearby listings. We do not sell location data. You can refuse the permission and still use the service by selecting a city yourself.

What is public

Only your @username and profile photo are public by default. Your email and mobile number stay hidden unless (a) you choose to show them in profile settings, or (b) another logged-in user views your contact through the contact system below.

Contact reveal (free quota / credits)

Each user gets a small number of free contact views (shown in the app); after that, contact views are paid from your A Property Agency wallet balance or covered by your plan. When a user views your contact through this system, your mobile or email is shown only to that user. Repeat views of the same contact by the same user are free. We do not sell your personal data.

Photos

Photos you upload (property photos and an optional profile photo) are resized for display. Do not upload photos of personal documents or other private information you do not want other users to see.

Messages, replies and offers

Replies and offers you post on a listing are visible to other users of that listing. Do not post private information in public replies. One-to-one chats are visible to the participants.

Payments

On the website and in the Android app, wallet top-ups and paid plans are processed by Razorpay. We do not see or store your card, UPI or bank details. We store order records (amount, currency, status, Razorpay order or payment id, and the related plan or credit) linked to your account so we can credit your wallet, activate a plan, prevent duplicate credits, and handle refunds or chargebacks.

Wallet balance is for paid features on A Property Agency (for example unlocking a contact or boosting a listing). It is not a bank account, is not withdrawable, and is not a prepaid payment instrument for use elsewhere.

Notifications

If you use the Android app and allow notifications, the app may send us a Firebase Cloud Messaging token so we can deliver chat and listing alerts. You can turn notifications off in system settings.

Your choices

You can edit your listings and profile, and hide or show your email and mobile in Profile settings. You can permanently delete your account yourself: log in and open Delete my account (also linked from Profile). Deletion requires your current password and username confirmation, and removes your account, listings and photos, replies and offers, contact-view history, wallet records and saved translations. Your username, email and mobile are then freed for a new registration. If you cannot log in, email support@apropertyagency.com from your registered email for help.

Children

A Property Agency is for users aged 18 and above. We do not knowingly collect data from children.

Contact

Privacy questions: support@apropertyagency.com